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The importance of well written technical documents to guarantee customer experience

A User Manual is a technical document intended to provide information and instruction on using a particular system or product.

User-Manuals or user guides tell people how to use the product in an efficient way. The document includes information about product’s feature and highlights the main features that are used frequently. User guides usually contains step-by-step description about how to use a particular system. We understand that manuals are part of an overall process, expensive to produce and often difficult to maintain.

Once written it is important that the end user receives a well translated document, a document that will avoid unnecessary phone calls to the technical support team or even the commercial team.

Contact me for more information on how to translate or review new and existing documents thus improving your brand image perceived by your client.

Translation services from Spanish or French to English are available.

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